Privacy & Cookies Policy 

Last updated: August 2026 

Sowden & Sowden Ltd. (“Sowdens”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly, securely and transparently. 

This Privacy & Cookies Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the rights you have over your personal data. 

By using our website, contacting us or engaging with our services, you acknowledge the practices described in this policy. 

Who we are 

Sowden & Sowden Ltd. is a digital marketing and creative agency providing strategic services including branding, design, digital marketing, PR, advertising, web development and communications services. 

Sowden & Sowden Ltd. 26A The Weir, Hessle, HU13 0RU, UK 

If you have any questions about this policy or how we process your data, please contact: [email protected] 

Information we collect 

Depending on how you interact with us, we may collect the following information: 

Information you provide directly 

• Name 
• Email address 
• Telephone number 
• Company name 
• Job title 
• Information submitted through contact forms 
• Information provided during meetings, enquiries or consultations 
• Marketing preferences 
• Project-related information 

Information collected automatically 

When you visit our website, we may collect: 

• IP address 
• Device type 
• Browser type and version 
• Operating system 
• Website usage information 
• Referring website or source 
• Pages visited and time spent on our website 
• Cookie and tracking information 

Information from third parties 

We may receive information from trusted third-party services such as: 

• Analytics providers 
• Advertising platforms 
• Social media platforms 
• Marketing automation platforms 
• Customer relationship management (CRM) systems 

How we use your information 

We use personal information to: 

• Respond to enquiries and requests 
• Provide our services 
• Manage client relationships 
• Deliver projects and campaigns 
• Improve our website, services and user experience 
• Manage recruitment enquiries 
• Administer our business operations 
• Send relevant marketing communications were permitted 
• Comply with legal and regulatory obligations 
• Protect the security and integrity of our systems 

Our lawful bases for processing 

Under UK GDPR, we process personal data using one or more of the following lawful bases: 

Legitimate interests 

• To operate and improve our business, respond to enquiries, develop client relationships, and provide relevant information about our services. 

Contract 

• Where processing is necessary to fulfil a contract or take steps before entering into a contract with you. 

Legal obligation 

• Where we are required to process information to meet legal, regulatory or statutory obligations. 

Consent 

• Where consent is required, such as certain marketing communications or optional cookies. You may withdraw consent at any time. 

Contact forms 

When you submit an enquiry through our website, we will use the information you provide to respond to your enquiry and manage any subsequent communications. 

We will not use your contact details for unrelated marketing unless you have separately agreed to receive such communications. 

Marketing communications 

We may occasionally send information about our services, news, insights, events or updates that may be relevant to you. 

You can opt out of marketing communications at any time by: 

• Clicking the unsubscribe link in our emails 
• Contacting us directly at [email protected] 

We will never sell your personal information to third parties. 

Artificial Intelligence (AI) 

As a modern marketing and creative agency, we may use AI-powered tools to help us deliver services more efficiently. 

These tools may assist with: 

• Content development 
• Research and analysis 
• Transcription and note-taking 
• Data organisation 
• Workflow automation 
• Creative ideation and production support 

Where AI tools are used: 

• We take reasonable steps to ensure suppliers maintain appropriate security and privacy standards 
• Human oversight remains part of our processes 
• We do not knowingly use AI to make solely automated decisions that have legal or similarly significant effects on individuals 
• We seek to minimise the sharing of personal information with AI tools and only do so where appropriate safeguards are in place 

Sharing your information 

We may share information with trusted third parties that help us operate our business and provide services. 

This may include: 

• Website hosting providers 
• Cloud storage providers 
• Microsoft 365 
• Analytics providers 
• CRM systems 
• Email marketing platforms 
• Professional advisers 
• Payment providers 
• IT and cybersecurity providers 

All third parties are expected to process personal information securely and only for legitimate business purposes. 

International data transfers 

Some of our service providers may process personal information outside the United Kingdom. 

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws. 

Data security 

We take appropriate technical and organisational measures to protect personal information from: 

Unauthorised access 

• Loss 
• Misuse 
• Alteration 
• Disclosure 
• Destruction 

Security measures may include: 

• Secure hosting environments 
• Access controls 
• Multi-factor authentication 
• Encryption technologies 
• Staff awareness and training 
• Regular software and security updates 

While we work hard to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. 

How long we keep your information 

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected. 

Typical retention periods include: 

Enquiries 

• We may retain enquiry information for up to 24 months after our last interaction unless a longer period is required 

Clients 

• We may retain client information during the course of our relationship and for up to 6 years afterwards to meet legal, accounting and contractual requirements 

Marketing 

• We retain marketing preferences until you unsubscribe, withdraw consent or ask us to remove your information 
• Where information is no longer required, it will be securely deleted or anonymised 

Your rights 

Under UK GDPR, you have the right to: 

• Access your personal information 
• Correct inaccurate information 
• Request deletion of your information 
• Restrict processing 
• Object to processing 
• Withdraw consent where consent is relied upon 
• Request transfer of your data to another organisation where applicable 
• Lodge a complaint with the Information Commissioner’s Office (ICO) 

To exercise any of these rights, please contact: 

[email protected] 

We will respond as quickly as possible and within applicable legal timeframes. 

Cookies 

Like most websites, our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience. 

Cookies help us: 

• Ensure the website functions correctly 
• Understand how visitors use our website 
• Improve website performance 
• Measure marketing effectiveness 
• Remember user preferences 
• Maintain website security 

Types of cookies we use 

Essential Cookies 

• These cookies are necessary for the website to function properly and cannot usually be disabled 

Analytics Cookies 

• These cookies help us understand how visitors use our website so that we can improve its performance and usability 

Functional Cookies 

• These cookies remember preferences and enhance your experience 

Marketing Cookies 

• These cookies may be used to measure campaign performance and display relevant advertising across digital platforms 

Managing cookies 

You can manage or withdraw your cookie preferences at any time through our cookie settings tool (where available) or through your browser settings. 

Please note that disabling certain cookies may affect the functionality of certain areas of our website.  

Third-party websites 

Our website may contain links to third-party websites, partner websites, or client websites. 

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing any personal information. 

Changes to this policy 

We may update this Privacy & Cookies Policy from time to time to reflect changes in legislation, technology, business practices, or services. 

Any updates will be posted on this page and will take effect immediately upon publication. 

Contact us 

If you have any questions about this Privacy & Cookies Policy, or how we handle personal information, please contact: 

Sowden & Sowden Ltd, email: [email protected] 

We welcome any questions, feedback or requests relating to privacy and data protection.